01
Hospitality Customer Service
Professional customer service training focused on service standards, guest engagement, communication, service recovery and memorable hospitality experiences.
Training & Development
Skills that show up in every guest experience.
Practical hospitality training for frontline teams, supervisors and operators who want stronger service and more consistent performance.
Featured programme
Food & Beverage Service Excellence
A hands-on programme covering service sequence, guest communication, table standards, beverage handling and professional conduct.
1–2 daysTeams & individuals
Practical demonstrations
Service standards & guest care
Custom delivery for organisations
Training catalogue
Core programmes for hospitality teams.
Practical programmes designed to strengthen service delivery, professional confidence and operational standards across hospitality and foodservice teams.
02
Hospitality Protocol
Professional protocol training for hospitality teams serving executives, VIPs, international guests and formal events.
03
Guest Service
Practical guest service training designed to strengthen reception, communication, personalisation, service recovery and VIP guest experiences.
04
Food & Beverage / HACCP
Practical food and beverage training covering food safety, hygiene, service standards, allergen management and quality control.
05
Staff Development
Professional development training designed to strengthen workplace standards, teamwork, leadership, productivity and continuous improvement.
06
Security
Hospitality-focused security training designed to strengthen guest safety, access control, emergency response, loss prevention and professional security practices.
How we train
Practical, relevant and built around your operation.
RFAG programmes combine clear standards with real service situations. Training can be adapted for restaurants, hotels, catering businesses and other hospitality teams.
01Needs-led programme design
02Experienced hospitality facilitators
03Practical exercises and team participation
04Post-training recommendations
Upcoming training
Reserve a place for your team.
Explore upcoming RFAG training sessions and register your interest for individual or team participation.
Join the association